Frequently Asked Questions

You can install Propel directly from the Shopify Theme Store. Once purchased, it will appear in your Online Store > Themes section. Click 'Add theme' and select Propel from your library, then customise it in the theme editor.

Go to Online Store > Themes > Customize > Theme settings > Appearance. Set your brand colors in the color palette, and every color role that uses them updates. You can also set any role, such as Accent or Contrast band, to its own color. See the Colors guide in the documentation for which palette color feeds each role.

Yes. Propel works with your existing Shopify products, collections and pages. After installing, add and arrange sections in the theme editor and adjust their settings to match your preferred layout.

Propel supports Shopify's built-in font library. For custom fonts beyond the standard library, we can assist with a customisation request. This involves uploading your font files and updating the theme's typography settings.

Yes. In Theme settings > Appearance, Presentation mode sets the default for new visitors: Light, Dark or System (follows the visitor's device). Visitors can switch mode in the header, and their choice is remembered on their device. Light and dark mode each have their own color roles.

Start by checking your image sizes (aim for under 200KB per image), reducing the number of third-party apps, and ensuring your theme is up to date. If issues persist, we offer performance audits that identify specific bottlenecks and provide actionable recommendations.

Propel is built with performance as a priority — lazy loading, optimised CSS, and minimal JavaScript. However, third-party apps, large images, and custom code can impact your scores. We can help diagnose any issues.

We support Theme Bug Fixes and will answer Merchant Questions in the cost of the Theme. Additional Services are not included in the cost of the theme. We do not offer or support custom coding tutorials.

Duplicate your theme before editing any code. We also recommend hiring a Shopify Partner for help with custom code changes.

No. We do not offer or support custom coding tutorials. Our support covers Theme Bug Fixes and answering Merchant Questions about the theme.

We aim to acknowledge all support requests within one business day. Resolution times depend on the complexity of the issue, but we'll always provide a clear timeline after scoping the work.

Yes. We offer retainer packages that include dedicated monthly support hours. This is ideal for stores that need regular updates, seasonal changes, or ongoing optimisation. Contact us for details.

Submit a support request via our contact form with details of the issue, including your store URL, the steps to reproduce the bug, and any screenshots. The more detail you provide, the faster we can resolve it.